FAQs are available for: 


The Hub






What's the maximum number of students recommended per set?

We recommend one set for every two students in a classroom setting. However, the lessons can easily be completed with more students per set, or even one student per set.


In which languages is the LEGO® Education SPIKE App available?

The SPIKE App is available in 21 languages: English (US), English (UK), English (AU), Chinese, Japanese, Russian, German, Dutch, Finnish, Swedish, Norwegian, Danish, French, Italian, Korean, Portuguese, Spanish, Polish, Turkish, Vietnamese, and Arabic.


Where can I find additional support?

SPIKE Prime help can be found within the SPIKE App and online hereYou're also welcome to contact our Consumer Service & Technical Support team here.


There's an unnumbered bag of bricks in my set – what’s it for?

We've included an extra bag containing some of the smaller elements that are crucial to the building process. We know from experience that these are often the first elements to go missing. This bag can also be purchased separately (2000719 - LE Replacement Pack Prime).


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The Hub

How do I update the Hub operating system (OS)?

The Hub OS is updated via the SPIKE App. Whenever a new Hub OS becomes available, a button labeled Update will appear in the Dashboard tab on the SPIKE App project page. Simply press this button to download and install the updated Hub OS. Make sure that you always have the latest Hub OS installed.


Can I use Bluetooth to update my Hub operating system (OS)?

Yes, you generally can. But the very first time your Hub is connected to the SPIKE App, the OS update must be done with a USB Connection on a Windows or Mac device. Subsequent updated can be done via Bluetooth from any compatible device.


How do I reset the Hub to factory settings?

To reset your Hub to factory settings, press the Hub icon on the canvas, press the More Button (···) in the Dashboard tab and select Reset settings. Press OK to confirm the reset or Cancel to keep the current settings. Be careful - resetting your Hub will delete all of your programs, and they can't be recovered!


How do I rename the Hub?

Giving each Hub a unique name can be helpful for differentiating between multiple Hubs (e.g. when using Bluetooth communication). When connecting to a Hub that has not yet been renamed, the SPIKE App will automatically ask you to do so. 

To manually rename your Hub, press the Hub icon on the canvas, press the More Button (···) in the Dashboard tab and select Rename Hub. Enter the new name. Press OK to save your changes or Cancel to keep the original name. 

The original name might be saved on your device, so it can take a while for the new name to appear. 


How do I use Bluetooth to connect the Hub to a device?

Press the Bluetooth Button (top right) on your Hub. In the Connection Center in the SPIKE App, select your Hub from the list of all available Hubs. When your Hub has been connected, the connection manager will close automatically. A notification will appear in the programming area confirming that the connection has been successfully established.

Detailed instructions for connecting the Hub can be found here.


What type of batteries can I use in the Hub?

You can only use the special Rechargeable Battery that comes with the Hub and the SPIKE Prime Set. The battery is charged using the micro USB cable that’s included in the set. The Rechargeable Battery is also available to buy as a separate item (45610 – LEGO Technic™ Large Hub Battery).


What does this color error code mean?

If you’re having issues starting or connecting your Hub, you might see the Center Button light up in a color that represents an error code. See below for an overview of the color error codes and how to fix the errors. 

The Hub with center button flashing red.

The Center Button is flashing red

There was an error on your Hub or with the code it was trying to run. You will likely be able to solve this by fixing errors in the code and running it again, but in rare cases you might have to restart the Hub by holding the Center Button for approximately 3 seconds.


The Hub with center button flashing orange.

The Center Button is flashing orange

The battery on your Hub is running low. Connect the Hub via the USB cable to begin charging the battery.


The Hub with center button flashing green. 

The Center Button is green

Your Hub has stopped - most likely due to lost connection. Restart it by holding the Center Button for approximately 3 seconds.


The Hub with center button flashing blue. 

The Center Button is blue

Your Hub needs an update that requires USB cable connection. Connect it to a computer via USB cable and start a Hub OS update in the SPIKE Prime App.


The Hub with center button flashing violet. 

The Connection Button is flashing violet/green/blue

Your Hub has recently been updated and needs a restart. Restart it by holding the Center Button for approximately 20 seconds.



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Which coding language is the SPIKE App built on?

The SPIKE App uses an intuitive drag-and-drop coding language that’s based on Scratch. Some of the blocks are identical to the ones that are used in Scratch 3.0, while others have been specially developed to interact with the SPIKE Prime hardware.


Are the programs created in the SPIKE App compatible with Scratch 3.0?

No, you can't use programs created in the SPIKE App with Scratch 3.0 (and vice versa).


Why isn't SPIKE Prime available for Windows 7?

Microsoft will implement Windows 7 “end of life” in January 2020, meaning that it will discontinue all support, including paid support; and all updates, including security updates. LEGO Education has therefore decided to focus on Windows 10.


Why is there no USB support for the Chromebook app version? 

SPIKE Prime has been brought to Chromebooks as a "Ported Android App". This is what Google recommends as most sustainable. Ported Android Apps do at the moment not support USB connectivity.


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Is SPIKE Prime compatible with LEGO MINDSTORMS Education EV3?

The SPIKE Prime hardware does not offer backward compatibility with LEGO MINDSTORMS Education EV3 because the plug system is different. LEGO MINDSTORMS Education EV3 is based on an RJ12 plug system, whereas SPIKE Prime uses the LPF2 plug system, which is a proprietary LEGO plug system. There will also be no backward compatibility on the programming side.


Is SPIKE Prime compatible with WeDo 2.0?

Even though the hardware from SPIKE Prime and WeDo 2.0 share the same plug system and therefore fit together, you can't combine the SPIKE Prime and WeDo 2.0 hardware and use the SPIKE App or WeDo 2.0 App to code them.


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Can I use SPIKE Prime in FIRST® LEGO League and WRO?

Yes, it’s permitted for use in FIRST LEGO League starting in the 2019 season and in WRO starting in 2020. Future competitions will be developed for use with both LEGO MINDSTORMS Education EV3 and SPIKE Prime.


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LEGO, the LEGO logo, the SPIKE logo, MINDSTORMS, and the MINDSTORMS EV3 logo are trademarks of the LEGO Group. ©2019 The LEGO Group.

FIRST® and the FIRST logo are trademarks of For Inspiration and Recognition of Science and Technology (FIRST). LEGO, the LEGO logo, and MINDSTORMS are trademarks of the LEGO Group. FIRST LEGO League and FIRST LEGO League Jr. are jointly held trademarks of FIRST and the LEGO Group.