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LEGO® Education

SPIKE™ Essential

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Technical Customer Service

United States

Opening hours: Monday – Friday, 8:00 am – 10:00 pm EST

Telephone: 1-866-349-5346

For further help and advice, you can email our trained LEGO® Education advisors via

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Technical Online Help

For 24/7 online access to our knowledge base please go to our LEGO Education Help Site.

This is available in many local languages including German, French, Spanish, Portuguese, Mandarin, and Japanese. The link below will automatically send you to your country site.

Go to LEGO Education Help Site


Opening hours: Monday - Friday, 8:00 am - 8:00 pm GMT

Telephone: 00-800-5346-0000

In a small number of countries this telephone number will not work. Please check for your local freephone number.

For further help and advice, you can contact your local distributor or email our trained LEGO Education advisors via

Go to

All other markets

We offer local language telephone and email support for all the major LEGO Education markets - please visit

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Replacement LEGO® Elements

Missing an Element?

LEGO Education carefully selected the most commonly-lost elements and created convenient replacement parts packs that make it easy to maintain your sets. If you’re missing an element that isn’t included in one of those packs, you can easily order them from Please be ready with the item number for your set (located on the bin label) and a credit card.


Community Product Support

Teacher Tips

Ask questions and get answers from other educators.

Note: The link above leads to a platform requiring login via LEGO ID. If you don’t have a LEGO ID, you’ll be prompted to create one.