Technical Customer Service
Opening hours: Monday – Friday, 8:00 am – 10:00 pm EST
For further help and advice, you can email our trained LEGO® Education advisors via LEGO.com/service.
Technical Online Help
For 24/7 online access to our knowledge base please go to our LEGO Education Help Site.
This is available in many local languages including German, French, Spanish, Portuguese, Mandarin, and Japanese. The link below will automatically send you to your country site.
Opening hours: Monday - Friday, 8:00 am - 8:00 pm GMT
In a small number of countries this telephone number will not work. Please check LEGO.com/service for your local freephone number.
For further help and advice, you can contact your local distributor or email our trained LEGO Education advisors via LEGO.com/service.
All other markets
We offer local language telephone and email support for all the major LEGO Education markets - please visit LEGO.com/service.
Replacement LEGO® Elements
Missing an Element?
LEGO Education carefully selected the most commonly-lost elements and created convenient replacement parts packs that make it easy to maintain your sets. If you’re missing an element that isn’t included in one of those packs, you can easily order them from LEGO.com. Please be ready with the item number for your set (located on the bin label) and a credit card.
Community Product Support
Note: The link above leads to a platform requiring login via LEGO ID. If you don’t have a LEGO ID, you’ll be prompted to create one.