LEGO® Education
SPIKE™ Essential
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Technical Customer Service
United States
Opening hours: Monday – Friday, 8:00 am – 10:00 pm EST
Telephone: 1-866-349-5346
For further help and advice, you can email our trained LEGO® Education advisors via LEGO.com/service.
Technical Online Help
For 24/7 online access to our knowledge base please go to our LEGO Education Help Site.
This is available in many local languages including German, French, Spanish, Portuguese, Mandarin, and Japanese. The link below will automatically send you to your country site.
Go to LEGO Education Help Site
Europe
Opening hours: Monday - Friday, 8:00 am - 8:00 pm GMT
Telephone: 00-800-5346-0000
In a small number of countries this telephone number will not work. Please check LEGO.com/service for your local freephone number.
For further help and advice, you can contact your local distributor or email our trained LEGO Education advisors via LEGO.com/service.
All other markets
We offer local language telephone and email support for all the major LEGO Education markets - please visit LEGO.com/service.
Replacement LEGO® Elements
Missing an Element?
LEGO Education carefully selected the most commonly-lost elements and created convenient replacement parts packs that make it easy to maintain your sets. If you’re missing an element that isn’t included in one of those packs, you can easily order them from LEGO.com. Please be ready with the item number for your set (located on the bin label) and a credit card.
Community Product Support
Teacher Tips
Ask questions and get answers from other educators.
Note: The link above leads to a platform requiring login via LEGO ID. If you don’t have a LEGO ID, you’ll be prompted to create one.