Ordering FAQs

How can I find the product I am looking for?

You can find a product by using the Search box on our website. It is located in the upper-right corner of the screen. You can search by name (for example, SPIKE Prime) or by the four- to seven-digit item number of the product if you know it. Type a word, phrase, or number into the Search box and then click Search or press Enter. Those products that fit your search criteria will appear on the screen. Click the image of the product you are interested in to see a full description.

Can I buy LEGO Education products in stores?

No. Our products are sold only through our website and catalogs to develop a complete educational solution with product and professional development options.  

I left the site, and when I came back I was logged out and my cart was empty. What happened?

If while shopping or browsing the site, you are inactive for 30 minutes (meaning you haven’t clicked a button, followed a link, or submitted a search), your session will expire. This happens for security reasons and means that your cart contents will be removed and you will be required to log on again. Avoid 30-minute periods of inactivity on the site to prevent this problem.

Can I use my existing LEGO ID to shop on your website?

Yes, if you already have a LEGO ID account, it will now work on the LEGO Education website, too.

I’m trying to purchase online as a tax-exempt customer, but I don’t see an option for indicating my tax-exempt status.

Please go through the check-out process as normal. After entering your billing and shipping information, on the “Payment Information” screen, please choose ‘Yes’ under Is the order for a Tax exempt organization? Next, please upload a copy of your state sales tax exemption certificate below for our order management team to verify.

Can I use LEGO VIP points when shopping on your website, or do I earn LEGO VIP points when shopping on your website?

Currently, LEGO Education does not participate in the VIP points program, so  VIP points that you’ve gained from shop.LEGO.com cannot be used at LEGOeducation.us, and VIP points will not be earned from shopping with LEGO Education.

How can I contact you?

Please select the following method that works best for you:

Customer Service - orders@legoeducation.us

Sales sales@legoeducation.us

Telephone: 800-362-4308. For technical support, call 866-349-LEGO (5346). Our friendly and savvy staff are in the office Monday through Friday from 8:30 a.m. to 6:30 p.m. eastern time. However, the office is closed on some national holidays.

Fax: 888-534-6784

Mail:

LEGO Education

501 Boylston Street Suite 4103

Boston Massachusetts, 02116

Why was I charged sales tax?

Some states require us to charge sales tax. If you live in a state that charges tax and are ordering on behalf of a tax-exempt organization, we will remove these taxes before billing you if you have an existing tax-exempt account with us and are paying with a purchase order or a credit card belonging to your tax-exempt organization. Proof of your organization's tax-exempt status must be on file.

If you have not ordered from us before, please upload your tax exemption certificate to your order at the time of purchase or email it along with your purchase order to orders@legoeducation.us

How long will it take to get my order using ground shipping?

LEGO Education is centrally located in Garland, Texas, making ground delivery as fast as expedited shipping for parts of the country. Processing an order can take up to 48 hours – though most are processed the same day they are received. Generally, orders are received within 5-10 business days after they are placed.

How can I track my order?

Please follow up with one of our friendly customer service representatives.

I am in a country other than the United States. Why can't I place an order on your site?

Our division serves customers in the United States. Other countries are served through a network of LEGO Education distributors. Click here and select the name of your country to find distributors in your area.

How do I get technical help with a LEGO Education product?

Please call our Technical Support line at 866-349-5346, and one of our Technical Representatives will be happy to assist you.

Where can I find information about grants?

Grant information can be found here.

Where can I find building instructions for my LEGO Education set?

Please visit the Product resources library to find downloadable resources for LEGO Education items.

Do I have to be an educator to buy from your site?

No. Though our products are optimized for classroom use, they are available to anyone.