iOS, Android, and Mac OS:
Since it is not possible to highlight which hub is yours we recommend physically labeling and then renaming each Smarthub in the app before starting a class. To rename a Smarthub, access the Connection Center from the app. Next, press the green button on the Smarthub and then press on the Smarthub in the Connection window to connect to it. Now press and hold the green button on the connected Smarthub and enter the new name.
Q: What can be done if the Smarthub does not appear in the Connection window?
A: If you don’t see a Smarthub in the Connection window, please follow the steps below. If at any point the connection is successful, there is no need to complete the remaining steps. If none of the following steps help, contact your local Customer Service (visit our website for contact details):
Due to connection instability you cannot connect to more than one hub at a time.
To connect to another hub; disconnect the connected hub in the WeDo 2.0 connection window.
Windows 10 ‘Fall Creators Update’ and Bluetooth connectivity issues.
With the newly released “Fall Creators Update” for Microsoft Windows 10 we have experienced Bluetooth connectivity issues with WeDo 2.0. We recommend that you do not update Windows 10 to the ‘Fall Creators Update’ until the issue has been resolved.
Follow the on-screen instructions if the pairing fails on Windows 10
1. Press the green button again if prompted to do so.
3. When you have successfully paired your Smarthub, it will be shown as connected in the Connection Center.
If your Smarthub connects for a second, but then disconnects again, then try turning off the Smarthub, refresh the connection center and then try again.
Q: My Smarthub is not detected:
See guide for "How to connect with Bluegiga dongle on Windows 10"
Q: My Smarthub is still not connecting?
A: If you have tried all of the step-by-step instructions to connect and are still unsuccessful, please refer to the “Help Panel” in the software or kindly contact the customer support team.
Q: I was connected to my Smarthub, but after reconnecting I cannot connect again. What should I do?
A: Please restart the software and follow the connection procedure.
The maximum quantity of an item that can purchased in each transaction is 99.
To inquire about purchasing more than 99 of one item, please call 800-362-4738.